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Nextail drives value in the fashion industry through in-season merchandising solutions. With over a decade of experience, we combine AI/ML forecasting models and an optimization engine to help retailers make faster, smarter merchandising decisions and improve financial performance.
We’re hiring a Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness.
You will act as the main operational contact, ensuring customers successfully adopt the platform, achieve measurable impact, and are fully prepared for renewals. You’ll also lead onboarding as a functional project manager before transitioning accounts into steady-state success management.
Lead discovery workshops to understand customer processes and needs
Define adoption plans, KPIs, and success metrics
Own project planning, timelines, risks, and stakeholder coordination
Deliver training, enablement, and rollout coordination
Ensure successful go-live and manage change
Transition accounts to steady-state management
Drive product adoption and improve account health
Track usage, engagement, and success metrics
Maintain and update Success Plans
Run regular governance and business reviews
Execute improvement actions (training, re-engagement, etc.)
Prepare renewal materials with impact and value metrics
Support Account Management with renewal evidence
Identify and flag expansion opportunities
Maintain risk tracking and mitigation plans
2–4 years in Customer Success or Account Management (B2B SaaS)
Experience with onboarding or implementation projects
Strong project management skills
Ability to interpret usage/adoption data into insights
Experience running trainings or enablement sessions
Strong communication and stakeholder management
Fluent English
End-to-end customer lifecycle experience
Experience in startups or scale-ups
Retail, fashion, or supply chain knowledge
Additional languages (French, Italian, Russian, etc.)
Spanish is a plus
Own the full customer journey and impact outcomes end-to-end
Work with global retail and fashion brands
High ownership and autonomy
Remote-first, collaborative culture
From Start to Success – We own it end to end
Their Shoes, Our Path – Customer success first
Nextcellence – Always raising the bar
We Care – People matter
Less, and Better – Simplicity drives impact
Speak Freely, Listen Openly – Honest collaboration
Nextail is an equal-opportunity employer. We are committed to fostering an inclusive environment regardless of race, color, ancestry, religion, gender, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
To all recruitment agencies: Nextail does not accept agency resumes. Please refrain from forwarding resumes to our jobs alias, Nextail employees, or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes.